TERMS OF SERVICE — Blocc By Loopsh LLC (heyblocc.com)
Last updated: September 15, 2026
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") govern your use of the website heyblocc.com (the "Site"), your purchase of the Blocc Cube device (the "Device"), and your use of the Blocc app and its connected services, including transcription, summaries, and question-answering (collectively, the "Services"). Blocc is a product line of Loopsh LLC ("Loopsh," "we," "us"). By using the Site, purchasing the Device, or using the app or Services, you agree to these Terms.
2. ELIGIBILITY
You must be at least 18 years old, or the age of majority in your state, to purchase from the Site. Devices are currently sold and shipped within the United States only. The app requires an iPhone 12 or later.
3. PRODUCTS, PRICING, AND AVAILABILITY
We work to describe the Device and Services accurately. Specifications such as battery life ("up to 30 hours"), storage ("up to 1000 hours"), and language support ("100 languages") describe typical capability under normal conditions and may vary with usage, settings, audio conditions, and software updates. Prices are in U.S. dollars and may change at any time; changes do not affect orders already placed. We may correct pricing or descriptive errors, limit quantities, and refuse or cancel any order, including orders that appear fraudulent or placed by resellers.
4. ORDERS AND PAYMENT
Orders are processed through Shopify's checkout. By placing an order you represent that you are authorized to use the payment method provided. Applicable sales taxes are calculated at checkout. An order confirmation does not constitute acceptance; acceptance occurs when we ship the Device.
5. SHIPPING AND RISK OF LOSS
We ship within the United States. Delivery estimates are estimates, not guarantees. Title and risk of loss pass to you upon our delivery of the Device to the carrier. If your order arrives damaged, see our Refund Policy for the remedy process.
6. RETURNS AND WARRANTY
Returns and the One-Year Limited Warranty are governed by our Refund Policy, which is part of these Terms.
7. THE BLOCC APP, YOUR ACCOUNT, AND SUBSCRIPTIONS
The Device requires the free Blocc app. We grant you a personal, non-exclusive, non-transferable license to use the app on Apple devices you own or control, subject to Apple's App Store terms. Your Device includes 500 free transcription minutes per month; additional minutes and features are available through the optional Loopsh+ subscription ($12.99 per month, billed and managed through the Apple App Store under Apple's terms). Service features, included allowances, and supported languages may evolve; we will not materially reduce the core functionality your Device depends on without reasonable notice. You are responsible for maintaining the security of your device and Apple account.
8. YOUR RECORDINGS AND CONTENT
You own your recordings, transcripts, and the content you create with Blocc. You grant Loopsh a limited license to store, process, and transmit that content solely to provide the Services to you (for example, to transcribe audio, generate summaries, and answer your questions), including through trusted cloud processing providers acting on our behalf. We do not sell your recordings, and we do not use them to advertise to you. Deleting content in the app removes it from the Services as described in our Privacy Policy.
9. RECORDING COMPLIANCE — IMPORTANT
The Device records audio, including telephone calls. Laws on recording conversations vary by state and country; some jurisdictions require the consent of all participants. YOU ARE SOLELY RESPONSIBLE for complying with all applicable laws when using the Device and Services, including obtaining any required consents from the people you record. Loopsh does not condone unlawful recording and is not liable for any use of the Device or Services in violation of applicable law. You agree to indemnify and hold Loopsh harmless from claims arising out of your recordings or your violation of recording, privacy, or wiretap laws.
10. AI OUTPUT DISCLAIMER
Transcripts, summaries, and answers are generated automatically and may contain errors, omissions, or mistranscriptions. They should not be relied upon as the sole record for legal, medical, financial, or other consequential decisions. Verify important information against the original audio.
11. ACCEPTABLE USE
You agree not to use the Site, Device, or Services to violate any law or the rights of others; not to record people unlawfully; not to reverse engineer the Device, app, or Services except where permitted by law; not to resell the Device as new or misrepresent it; and not to interfere with or disrupt the Services.
12. INTELLECTUAL PROPERTY
The Site, the Blocc and Loopsh names and logos, product design, app, text, images, and software are the property of Loopsh LLC or its licensors. Purchase of the Device grants no license to our trademarks or other intellectual property beyond normal personal use.
13. THIRD-PARTY SERVICES
Checkout is operated by Shopify; app distribution and subscriptions are operated by Apple; recordings sync through your personal iCloud account under Apple's terms; the Site and app use service providers described in our Privacy Policy. We are not responsible for the acts or omissions of third-party services we do not control.
14. TERMINATION
You may stop using the Services at any time. We may suspend or terminate access to the Services for material breach of these Terms, including unlawful use. Sections 8–10 and 15–18 survive termination.
15. DISCLAIMER OF WARRANTIES
EXCEPT FOR THE EXPRESS ONE-YEAR LIMITED WARRANTY IN OUR REFUND POLICY, THE SITE, DEVICE, APP, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
16. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPSH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR RECORDINGS, ARISING OUT OF OR RELATING TO THE SITE, DEVICE, APP, OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE DEVICE OR FIFTY DOLLARS ($50). SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Loopsh LLC and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your use or misuse of the Site, Device, or Services.
18. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us at support@heyblocc.com and attempt to resolve the dispute informally for 30 days. Any dispute not resolved informally shall be brought exclusively in the state or federal courts located in Kent County, Delaware.
19. CHANGES; SEVERABILITY; ENTIRE AGREEMENT
We may update these Terms by posting a revised version with a new "Last updated" date; changes apply prospectively. If any provision is held unenforceable, the remainder stays in effect. These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and Loopsh regarding the Site, Device, and Services.
CONTACT
Blocc By Loopsh LLC
8 The Grn, Dover, DE 19901, United States
support@heyblocc.com · (410) 513-5299 · heyblocc.com